Apply Now: Apply Now: Scheduling Operations Supervisor, Weekend

Job Highlights:

• Location: Remote
• Compensation: a competitive salary
• Position: Apply Now: Scheduling Operations Supervisor, Weekend
• Company: Hol Career
• Start Date: Immediate openings available
• Job Type: PART_TIME

 

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Join our dynamic team at athomejobs5.10001mb as a Scheduling Operations Supervisor, Weekend! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.

 

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Description: • Supervise a team of Scheduling Operations Associates during weekend shifts. • Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. • Monitor team performance, coach SOAs, and ensure adherence to quality standards. • Handle escalations from clients and caregivers. • Support caregivers and agencies in filling shifts on short notice. • Utilize multiple software systems to track cases and communicate effectively. • Prepare handoff reports for end-of-shift transitions. Requirements: • Experience supervising a customer service team and monitoring performance trends. • Experience working in a high-volume environment. • Proactive problem solver and able to handle difficult situations or customers as they arise. • Extensive customer service experience - Be friendly, positive and solutions-oriented. • Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). • Ability to navigate multiple technology platforms simultaneously. • Effective communication skills with clients, patients, caregivers and families. • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. • 5+ years of customer service experience preferred. • Fluency in Spanish is a plus. Benefits: Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

 

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!